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Questions:
  1. What can I process or send through this service?
  2. What can't I send through this service?
  3. How much does it cost to return equipment through the automated service?
  4. What happens to the equipment after I send it in?
  5. Can I select the charitable organization to which my equipment is donated?
  6. Do I have to take my equipment somewhere when using this service?
  7. How do I pack my equipment for shipment to the recycling center?
  8. Is there a limit to the number of boxes I can send back?
  9. Is there a size or weight limit per box when using the automated service?
  10. What if the carrier loses or damages my package?
  11. When using this service, what if I have a large shipment of equipment and would like to ship a pallet or trailer load?
  12. What if I accidentally ship the wrong equipment?
  13. What happens to the data on my disk drive or flash memory in the products I am recycling?
  14. What if I have other questions about Fujitsu's hardware recycling services?


Answers:
1. What can I process or send through this service?
 
This service accepts any Notebook or Tablet computer. The service provides a zero cost and environmentally responsible solution for the return, recycle or full raw material recovery of these products.
 
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2. What can't I send through this service?
 
The free shipping label service initially is designed to handle only notebook and tablet computers as described above and as outlined on the automated ordering web page. We do not accept other types of computer electronic equipment such as desktop computers, servers, monitors, etc. at this time.
 
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3. How much does it cost to return equipment through the automated service?
 
There is no cost to the user for this service for the defined product from the site. So long as the Canada Post Flexipack is used.
 
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4. What happens to the equipment after I send it in?
 
All returned products go through an environmentally responsible, multi-phase recycling process. They're sent to a recycling facility where the product is recycled and refurbished then sold for reuse or, if it does not have economic recovery value, the product is separated into components and raw material where it is processed for recovery of raw material.
 
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5. Can I select the charitable organization to which my equipment is donated?
 
No. We do not offer a donation option through this service at this time. This option has been considered and may be offered at a later time.
 
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6. Do I have to take my equipment somewhere when using this service?
 

You login (to this website), print the label on this site, and take the product to the nearest Canada Post location.

The package should include the notebook or tablet computer, the power adapter, any manuals, CD's or software that was originally provided.

 
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7. How do I pack my equipment for shipment to the recycling center?
 
Use protective packaging suitable for shipping a notebook or tablet computer so as not to introducing shipping damage.
 
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8. Is there a limit to the number of boxes I can send back?
 
No, there is not a limit to the number of boxes.
 
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9. Is there a size or weight limit per box when using the automated service?
 
Yes. For each individual Notebook size the maximum package weight accepted is 15 pounds and MUST FIT INTO a Canada Post Flexipack
 
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10. What if the carrier loses or damages my package?
 
Fujitsu is not responsible for packages that are lost or damaged by the carrier. Please retain a copy of your confirmation email for your records so that any problems in shipping may be resolved with the carrier. There is no charge to you for a lost package.
 
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11. When using this service, what if I have a large shipment of equipment and would like to ship a pallet or trailer load?
 
Please contact Fujitsu@AnythingIT.com for any large shipments
 
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12. What if I accidentally ship the wrong equipment?
 
Equipment shipped by mistake cannot be recovered or returned. By ordering the service and surrendering your packed equipment to the transportation carrier, you relinquish any rights to the package and its contents.
 
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13. What happens to the data on my disk drive or flash memory in the products I am recycling?
 
It is always recommended that the customer re-format storage devices after making a backup of critical data. Upon receipt AIT will reformat all drives however AnythingIT is not responsible for any data left on the machine when it is received.
 
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14. What if I have other questions about Fujitsu's hardware recycling services?
 
You can call our toll free number 877-766-3050 x349 or you can send an e-mail to Fujitsu@AnythingIT.com
 
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